In compliance with the commercial outsourcing regulations, Given has an Action Protocol:

This protocol follows the rules of Spanish Royal Legislative Decree 1/1995, of March 24, which approves the revised text of the Workers’ Statute Law, in order to avoid occupational risks such as the illegal assignment of workers.

Compliance with the rules reflected here does not imply a loss of control or monitoring by the Client. It simply avoids a direct relationship between the own team and the external one.

The Client’s team will always be able to supervise the quality of the service, carry out follow-ups, propose changes, give instructions, optimize resources and have daily control of the activities of the external team.

To carry out any action related to the following points, the Client must process it through the Given Coordinator or Account Manager. These will be in charge of giving instructions to the GPV team.

THE CUSTOMER MUST REFRAIN (DIRECTLY) FROM:

• Give direct orders to the POS managers team. The client must inform the coordinator or assigned account manager, and these will be the ones who transmit the pertinent orders to the team
• Give orders of a contractual nature. Contractual nature is understood as those such as modification of working hours, economic conditions, etc.
• Promise contractual improvements, salaries, prizes, gifts or the like
• Alter routes or functions
• Execute sanctions or dismissals. You must inform the Given team, and they will be in charge of notifying and justifying
• Give work tools to the external team for the development of their functions. You must inform Given in advance, and it will be done through an assignment document.
• Substitute any member of the external team without prior approval by the Given team.
• Hold follow-up, informational or training meetings without the presence of the Project Coordinator.
• Send communications to the external team without the Coordinator being aware of it